Privacy Policy

Last updated: July 2026

Draft — this policy is a working template and must be reviewed by legal counsel before the site launches.

1. Who We Are

Brandality Solutions Inc. ("Brandality", "we", "us") is a Canadian creative growth agency serving clients worldwide. This policy explains what personal information we collect through our website and services, and how we use it.

2. Information We Collect

Contact details you provide when booking a call, emailing us, or using our chat — such as your name, email address, and phone number.
Business information shared during projects — brand assets, account access, and project requirements.
Usage data collected automatically — pages visited, device type, and approximate location, via analytics tools.

3. How We Use It

To respond to enquiries and deliver contracted services.
To send project updates and, with your consent, marketing communications.
To improve our website and service offering.

4. AI-Powered Services

Some of our services use artificial intelligence (for example, our AI Concierge chat and content agents). Information you share with these tools is used to provide the service and is handled under the same protections as any other personal information we hold.

5. Sharing

We do not sell personal information. We share it only with service providers who help us operate (hosting, scheduling, analytics, payment processing), and only as needed to deliver our services.

6. SMS / Text Messaging

If you opt in to text messages from Brandality Solutions (for example, by checking the SMS consent box on one of our website forms), we collect your name and mobile phone number and use them to send the messages you signed up for — such as mockup delivery updates, project and order status updates, appointment reminders, and replies to your inquiries.

Mobile phone numbers and SMS opt-in consent are not shared with or sold to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding the service providers that deliver messages on our behalf.

Message frequency varies, typically 1–4 messages per month. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for assistance. See our Terms of Service for full program terms.

7. Your Rights

Under Canadian privacy law (PIPEDA), you may request access to, correction of, or deletion of your personal information. Contact us at info@brandalitysolutions.com.

8. Contact

Questions about this policy? Email info@brandalitysolutions.com.